Need a hand?
Most questions are quickest to answer at your club, because your club runs your account, your registrations and your records. For the app or the website itself, write to us and a person will reply.
Start with your club
If you are a parent, a player or a coach, your club is your first stop for a sign-in that will not work, a registration, a bill, a schedule, or anything about what the club holds about you or your child. A club administrator can fix most of it directly, and we support them when they need us.
Reach us directly
For the phone app, the website, or anything your club cannot answer, email [email protected]. Tell us your club's name and what you were doing when it went wrong; a screenshot helps. We reply within one business day.
Reporting a message or a person
Team Chat has a report option on every message and a block option on every person. A report goes to your club's administrators, who can remove the message and act on it. Blocking somebody hides their messages from you. If a report is not acted on, or a message makes you worried about somebody's safety, email us at the address above and we will take it up with the club.
Privacy and your data
Our Privacy Policy explains what we hold and on whose behalf, and how to ask for a copy, a correction or a deletion. Requests about records a club entered go to that club; requests about anything else come to the address above.
Deleting your account
You can delete your account from the phone app or the website. Delete your account explains how, what is deleted, and what your club keeps.
Running a club?
Sales and demo requests go to [email protected], or use the request a demo form.