Delete your account

In the phone app

1. Open More.
2. Choose Delete my account.
3. Type DELETE, enter your password (and your two-factor code if you use one), and choose Delete my account.

On the website

1. Sign in to your club and open My Account.
2. Open the Household tab (or Close account if the account is just yours).
3. Under Danger Zone, choose Delete my account, then type DELETE and enter your password to confirm.

Only the person who holds the account can delete it. A staff account belongs to the club, so ask a club administrator to close it.

By email

If you cannot sign in, email [email protected] from the address you sign in with, and tell us your club's name. A person will reply.

What is deleted

If your household has no payments, store orders, signed waivers, incident reports or safeguarding reports, it is deleted straight away: everyone in the household, their profiles, their registrations and any open invoices. Your sign-in is deleted too, unless you also belong to another club.

What your club keeps

If your household has paid the club, bought from its store, signed a waiver, or has an incident or safeguarding report, nothing is deleted straight away. Your request goes to your club's administrators, who delete the account. The club keeps the records it is required to keep, such as payments, invoices, store orders, signed waivers, safeguarding reports and injury or incident reports, as long as the club is required to keep them. The name and contact details on your profile are removed.

If your club has placed a hold on your records, for example because of a legal claim, the account cannot be deleted until the hold is released. Contact your club.

If you belong to more than one club

Each club has its own account. Delete it at each club, signed in to that club.

More about your data

Our Privacy Policy explains what we hold and on whose behalf. For anything else, see Support.